Privacy Policy

This Privacy Policy explains how Liveplex ("we," "our," or "us") collects, uses, stores, and protects your personal information when you access or use our automated investment platform at liveplex.io. By registering an account or using any of our services, you acknowledge that you have read and agree to the practices described in this policy. This policy applies to all users located in the United States and internationally.

1. Information We Collect

Liveplex collects information necessary to provide secure, compliant, and effective investment services. This includes:

• Identity information: full name, date of birth, government-issued ID details required for account verification
• Contact information: email address, phone number, and residential address
• Financial information: deposit amounts, transaction history, withdrawal requests, and account balances
• Technical data: IP address, browser type and version, device identifiers, operating system, and time zone
• Behavioral data: pages visited, features used, session duration, and platform interactions
• Communications: records of support requests, messages, and feedback submitted through our platform

2. How We Use Your Information

The information we collect is used exclusively for legitimate business and legal purposes, including:

• Creating and managing your Liveplex account
• Processing deposits, trades, and withdrawal requests securely
• Verifying your identity in compliance with applicable KYC (Know Your Customer) regulations
• Delivering automated trading services and performance reporting
• Sending account notifications, security alerts, and platform updates
• Improving platform performance, features, and user experience
• Detecting, preventing, and investigating fraudulent or unauthorized activity
• Meeting legal, regulatory, and compliance obligations under US federal and California state law

3. Legal Basis for Processing

Liveplex processes your personal data on the following legal grounds:

• Contractual necessity: to fulfill our obligations under the Terms of Service you agreed to upon registration
• Legal compliance: to meet applicable financial regulations, anti-money laundering (AML) requirements, and tax reporting obligations
• Legitimate interests: to operate, protect, and improve our platform
• Consent: where you have explicitly agreed to specific data uses, such as marketing communications

4. Data Protection and Security

Protecting your personal and financial data is a core priority at Liveplex. We apply the following measures:

• AES-256 encryption for all stored personal and financial data
• TLS/SSL protocols for all data transmitted between your device and our servers
• Two-factor authentication (2FA) required for all logins and withdrawal requests
• Segregated client accounts to ensure your funds are held separately from company operating capital
• Regular independent security audits and penetration testing
• Strict internal access controls limiting employee access to personal data on a need-to-know basis

While we apply industry-leading security standards, no system can guarantee absolute security. We encourage users to maintain strong passwords and enable all available security features on their accounts.

5. Sharing of Information

Liveplex does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share data only in the following limited circumstances:

• Technology partners: licensed trading infrastructure providers operating under strict confidentiality agreements
• Payment processors: verified payment service providers necessary for processing deposits and withdrawals
• Legal authorities: government agencies, regulators, or law enforcement when required by applicable US law or court order
• Fraud prevention: third-party security and identity verification services used to protect our platform and users
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred — you will be notified in advance

6. Cookies and Tracking Technologies

Liveplex uses cookies and similar tracking technologies to enhance your experience and improve our services. These include:

• Essential cookies: required for platform functionality, login sessions, and security
• Analytics cookies: help us understand how users interact with the platform (e.g., Google Analytics)
• Preference cookies: remember your language, display, and session settings
• Marketing cookies: used to deliver relevant content and measure campaign effectiveness (only with your consent)

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality.

7. Data Retention

Liveplex retains your personal data for as long as your account remains active or as required by law. Specifically:

• Account data is retained for the duration of your relationship with Liveplex
• Transaction records are retained for a minimum of 5 years in compliance with US financial regulations
• Identity verification documents are retained as required by applicable KYC/AML laws
• Upon account closure, personal data is securely deleted or anonymized within 90 days, except where legal retention obligations apply

8. Your Rights

As a Liveplex user, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to correction: request updates or corrections to inaccurate information
• Right to deletion: request removal of your data where no legal obligation requires its retention
• Right to restrict processing: request that we limit how we use your data in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing
• California residents (CCPA): you have additional rights under the California Consumer Privacy Act, including the right to opt out of the sale of personal information (we do not sell your data) and the right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided in Section 11.

9. International Data Transfers

Liveplex is headquartered in the United States. If you access our platform from outside the US, your data may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our platform, you consent to this transfer. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

10. Third-Party Services and Links

Our platform may contain links to or integrations with third-party websites or services. Liveplex is not responsible for the privacy practices of any third party. We strongly encourage you to review the privacy policies of any external services you access through our platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on the platform prior to the change taking effect. The date of the most recent revision will always be displayed at the top of this page. Continued use of Liveplex following any update constitutes your acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how Liveplex handles your personal data, please contact our support team:

Liveplex
Address: 900 Dana Dr, Redding, CA 96003, USA
Email: [email protected]
Phone: +1 406-285-3182

We aim to respond to all privacy-related inquiries within 5 business days.